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conversations Tiscali Sucks - UK broadband recommendations needed

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      CommentAuthorfranco
    • CommentTimeNov 13th 2008
     
    I don't have the time to write out the hellish 'service' Tiscali provide but suffice it to say that they are by far the worst ISP provider, or any provider for that matter - that I have ever had the misfortune of dealing with. They are rip-off merchants of the highest order and quite frankly, I don't understand how they get away with it legally.

    Any recommendations for broadband?
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      CommentAuthornicko
    • CommentTimeNov 13th 2008
     
    Never had a problem with BT franco
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      CommentAuthorchris
    • CommentTimeNov 13th 2008
     
    i (still, and it's been quite a few years now...) use eclipse.
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      CommentAuthorchris
    • CommentTimeNov 13th 2008
     
    of course, you should definitely check thinkbroadband.com for these types of things.
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      CommentAuthorsquapple
    • CommentTimeNov 13th 2008
     
    ewwwww I hate BT with a passion. Ive been fighting with them for 14 months because they have persistently lied to about why I have been provided with about 700k when I live in a fairly large city! They told me I'd receive over 1 meg which is recommended for gaming. I pay for the top package with them and they have never given me what I pay for. Ive been through an offcom organization to try and have my account cancelled but because my connection is configured to a petty 1.4 meg, BT are covered and I cannot so anything about it. There has been some progress after all this time, one of the many engineers to come to my house actually admitted that there must be an underground fault because his readings have isolated where the problem must be. I'm sick of arguing with them and having to explain the same problems to several different people because they dont communicate with each other.

    I will try to never use a BT product / service for the rest of my life ! (sorry, nicko)
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      CommentAuthorsquapple
    • CommentTimeNov 13th 2008
     
    chris said...of course, you should definitely check thinkbroadband.com for these types of things.


    good advice ;)
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      CommentAuthornicko
    • CommentTimeNov 13th 2008
     
    no problem squapp... I've never had a problem with my internets, just sayin
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      CommentAuthorelliott-20
    • CommentTimeNov 13th 2008
     
    Personally, from own experiences and those of others I know, on a whole I'd keep clear of the large companies i.e. Sky, BT, Virgin, TalkTalk and of course Tiscali generally the service from those guys stink.

    Me, I used NDO. Of course they are not free but also a bit pricier than most but great support even for Mac, and in the past 3 years have had consistent download speed and no down time what so ever. I can't rate them enough but I suppose that's what I am paying for.

    And, as chris mentioned, I've heard good things from Eclipse.
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      CommentAuthorblueshead
    • CommentTimeNov 13th 2008
     
    This is why I don't pay for the Internet... Blueshead =5 years ISP free!
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      CommentAuthoram
    • CommentTimeNov 13th 2008
     
    adsl24.co.uk

    30gb peak allowance - 8am-8pm

    300gb off-peak allowance - 8pm-8am

    £19.99 per month.

    nice :)
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      CommentAuthorfranco
    • CommentTimeNov 14th 2008
     
    Thanks, folks! Looking into the options mentioned now. squabble, I feel your pain about endless phone calls to completely incompetent staff. How about endless phone calls about why you have no internet whatsoever for 2 months only to be passed around from department to department - all equipped with equivalent idiots who provide no help whatsoever...say they will sort it and call you back but never do, etc. Of course, all the while I'm paying for no service whatsoever.

    Promises for reimbursements never come. It's just lie after lie and robbery pure and simple.
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      CommentAuthorurbansurgeon
    • CommentTimeNov 14th 2008 edited
     
    we have used eclipse for 5 years or more now - and still have it as a 1 moth rolling contract

    their response times to online support tickets is outstanding - haven't had cause to call them so i can answer for that - that said the fact i haven't speaks volumes

    i equate tiscali with aol and all the shudders that that association brings with it
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      CommentAuthorzippie
    • CommentTimeNov 16th 2008
     
    I use skys max package, before that was with eclipse. Eclipse are great if you don't have Sky

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