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    • CommentAuthorJusMe
    • CommentTimeFeb 1st 2008 edited
     
    I've just upgraded to Leopard and am having some trouble with my browsers.

    Both Safari and FireFox quit when I try changing tabs or closing one, even though many more are awaiting my attention.

    More than annoying!! Any ideas or suggestions, other than searching out "the web", which is difficult without a fully functioning browser!
    •  
      CommentAuthorflak
    • CommentTimeFeb 1st 2008
     
    In the Finder, open:

    /Library/InputManagers/

    See if there's anything in there that could interfere with Safari.

    Besides that, it might be worth doing a completely clean install of Leopard, or at least an Archive and Install. Both options allow more of a fresh start, especially with a new OS.

    You can also install Camino in the meantime.
    • CommentAuthorJusMe
    • CommentTimeFeb 1st 2008
     
    There are two folders in that Input Managers folder.

    One is the 1Password folder, and the other is something called Ecamm.

    I did manage to open and use Opera, but want a stable version of Safari.

    When I installed Leopard, for some reason the DVD didn't give me the option (at least obviously - I could have missed a menu choice) to install. I did think it was a bit strange, but it simply wrote over the old 10.4.11 system.

    I'll also see about Camino. But really want Safari (& FireFox) stable.
    •  
      CommentAuthorblueshead
    • CommentTimeFeb 2nd 2008 edited
     
    I would copy your bookmarks.. then delete the .plist from home/library/preferences.. For safari..did you try "Reset Safari" in the browser? Otherwise I think your computer is dieing.. If it's a large G5 or Intel..I suggest you send it to "Blueshead's Home for Old Mac's"
    • CommentAuthorJusMe
    • CommentTimeFeb 2nd 2008
     
    Computer's not dieing - it's a pretty new MacBook.

    I tried Camino, and it crashed when I chose another tab. But I'm on Opera right now, and it seems to be doing okay.

    However, I will try copying my bookmarks, and deleting those prefs. I usually Reset Safari after use, but as it kept crashing, I didn't do it then. Will try that, too.
    •  
      CommentAuthorflak
    • CommentTimeFeb 2nd 2008
     
    Hmm. Make sure your copy of 1Password is up to date - as it's affecting most of your browsers, that could be the cause.

    See this article for information on the Leopard install methods, including "Archive and Install". :)
    • CommentAuthorJusMe
    • CommentTimeFeb 2nd 2008
     
    Well, I made a copy of the Bookmarks.plist and put it away, and deleted the original one. (Maybe there are others I should have trashed, too?)

    Did a Reset Safari.

    Put the copy of the Bookmarks.plis back into that folder (after editing out the "copy" in the name).

    Tried again, the moment I tried to select another tab from a link I'd chosen from my first, Safari crashed.

    At least I can use Opera for something.
    • CommentAuthorJusMe
    • CommentTimeFeb 3rd 2008
     
    Still no success at finding any solution.

    Safari crashes the moment I try to select a tab, as does Firefox and Camino. OmniWeb seemed to be working fine, but then crashed on me.

    At the moment, I've only got Opera working, and I'm not wild about it.

    Tried reinstalling Safari. Nope.

    Tried resetting the PRAM. Nope.

    Ran Cocktail. Nope.

    There's got to be something! Seems I just don't get to use tabs in anything. I did try simply clicking on a link and then return, and that did work for a while. But then got another crash.

    We've got some of the smartest Mac people here. There's got to be something to suggest? Puleez!
    •  
      CommentAuthorflak
    • CommentTimeFeb 3rd 2008
     
    JusMe, did you see my comment a couple posts above?
    •  
      CommentAuthorMcKs
    • CommentTimeFeb 3rd 2008
     
    First thing to check is that you have no software using Application Enhancer on your system. Not likely the cause, as for most people, Leopard will not even start up if they have any product using Application Enhancer installed, but check to be sure.
    Then I'd try a medium or deep clean using Leopard Cache Cleaner
    If the problems persist though, I'd say, just bite the bullet and do an erase and install.
    • CommentAuthorJusMe
    • CommentTimeFeb 3rd 2008
     
    Yes, my copy of 1Password is new. Just installed it a short time ago. And checked for updates and it confirmed I've got the latest.

    I've read the article, and basically it says Archive and Install.

    Bit late now, I guess, as I just went ahead and installed over 10.4.11 Not sure if the option was there, but if it was, I missed it and went ahead.

    Now I've got the browser problem. At least that's all that's a problem - I've checked out a good number of other apps, and everything else seems okay.

    As I almost immediately went ahead with 5.1, I don't know if it's possible to reinstall 10.5 with the DVD. Or if it's advisable.
    • CommentAuthorJusMe
    • CommentTimeFeb 3rd 2008
     
    I'll also add that I did have Application Enhancer installed, but deleted it in case that was the problem.

    Problem continued.

    I'll try Leopard Cache Cleaner and see if there's any help there.
    •  
      CommentAuthorflak
    • CommentTimeFeb 3rd 2008 edited
     
    You can still do an Archive and Install, but after that's done, you'll need to reinstall 10.5.1 via Software Update.

    I'd recommend selecting the option to 'Preserve Network Users and Settings' if you do decide to Archive and Install, and if the problem still persists, do another and choose not to preserve the network users and settings. It'll only move everything to a separate folder, you can put things back as you like. I want to note that nothing is deleted, unless you select the 'Erase' option.

    I've done two 'Upgrade' installs here, and eventually had to do a clean install on one of the machines because it was having problems shutting down.

    AppFresh is also quite useful in figuring out what needs to be updated - I'd run that before reinstalling OS X.
    • CommentAuthorJusMe
    • CommentTimeFeb 3rd 2008
     
    Not sure yet, but maybe that Leopard Cache Cleaner did the job!!

    Ran it and I've tried Safari's tabs and so far, successful.

    I'm still feeling tentative, but this is a fabulous turnabout!!

    Many thanks, McKs.

    And to you, too, flak. I'm keeping a note of your advice, and if there's any further problem, I'll see about following it closely.

    Many thanks. Just wish I could return the favour.
    • CommentAuthorJusMe
    • CommentTimeFeb 3rd 2008
     
    Damn!!

    Done it again. Thought it was all solved, but the problem recurred this morning.

    I did another deep clean with Leopard Cache Cleaner, and shortly thereafter, Safari crashed.

    Then OmniWeb crashed after I'd used three or four tabs.

    At least I've got Opera working at the moment.

    I'll see about doing a reinstall of 10.5 and then the 5.1 update. Probably wait until this evening for that, but it sure is frustrating.

    Kinda wish I could go back to 10.4.11 Sigh
    • CommentAuthorJusMe
    • CommentTimeFeb 4th 2008
     
    Anyone invited to join in, but flak, in particular, because you mentioned the Input Mangers folder to see if something there might interfere with Safari (& the other browsers) tab abilities:

    I was looking around, and in the System events log, I found this message:

    Feb 4 14:57:32 Macintosh SecurityAgent[51861]: Error loading /Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader: dlopen(/Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader, 265): no suitable image found. Did find:\n /Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader: mach-o, but wrong architecture


    It was the same for two or three other Apps, like the "Macintosh Security Agent" listed here.

    I only mention it because it refers to the InputManagers and the Ecamm Plugin I found there, but had no idea what it does.

    You'll note that the message says first that no suitable image was found but Did find:\n and the later part says "wrong architecture"

    Could this be part of the problem?

    As another option, is there any specific difficulty in reverting to Tiger?
    • CommentAuthorJusMe
    • CommentTimeFeb 4th 2008
     
    Didn't preview, so the face came up instead of the colon and forward stroke in the message and in my mention of it.

    Anyway, that's supposed to be "Did find colon forward stroke n" but without the spaces I've inserted here.
    •  
      CommentAuthorflak
    • CommentTimeFeb 4th 2008
     
    Try removing that Ecamm folder from /Library/InputManagers and putting it in the trash. Reboot.

    See if the crashing continues. You might need to install a Leopard-compatible version of something from this site.

    Reverting to Tiger is probably much more of a pain than doing an Archive and Install of Leopard - which will almost undoubtedly fix this - as Tiger has different file formats for iCal, Mail, etc. that it upgraded when you first began using Leopard.

    Really, I don't expect Upgrade installs of an OS to work properly, which is why I was surprised when mine did. I eventually had to do a clean install anyway, but Archive and Install is close enough to a clean install that it's usually good enough.
    • CommentAuthorJusMe
    • CommentTimeFeb 4th 2008
     
    Last night, I did an Archive and Install, but stopped with just 10.5, not doing the upgrade.

    This morning, launched Safari and got three tabs to work, but then it crashed.

    I'll trash that Ecamm folder and do a Reboot and see what happens.

    I can see the problems with those files having changed from Tiger to Leopard. I noticed that there was a different version of Mail, for example, and rather figured it would change the files.

    Strange - I checked that Ecamm site and I don't use *any* of those features. I even wonder how that plug in got there.

    Off to trash that folder, do a Reboot. I'll keep posting, using Opera.
    • CommentAuthorJusMe
    • CommentTimeFeb 4th 2008
     
    Didn't work.

    I found that Ecamm plug-in and trashed it. I've now got four libraries: Macintosh HD, Users, System, and another in the Previous Systems folder from the Archive. Strangely, found Input Managers only in the Macintosh HD but the others had an Input Method folder.

    What happens if I use the install dvd to do a restore?

    Can I trash that Previous Systems folder without losing files or apps?

    Is there any chance doing the 10.5.1 upgrade might fix the problem?

    If I do a complete Erase and Install, that means I lose everything, doesn't it? I'd have to find somewhere I can use an external drive to do an appropriate backup of stuff like files and apps. In older systems, all that went into specific and easily found folders, but it seems more recently they are distributed around different places.

    I might even have to go into a shop somewhere and try for Apple help. Unfortunately, I'm not at home right now, but in Bangkok, where I spend my winters. Won't be home until April. However, at least the weather's some compensation.

    Using Opera and awaiting advice. Don't think I'll do anything radical until I've heard.
    •  
      CommentAuthorflak
    • CommentTimeFeb 5th 2008
     
    Do you have a few GB of hard drive space left? If so, do an Archive and Install, but this time - do not select 'Preserve Users and Network Settings'. When it installs 10.5, run Software Update until it says there's no more to do.

    From there, try running Safari. Everything should work fine, since you're essentially running a clean install of OS X. No external drive necessary.

    Now, start moving stuff back. Go through your Previous System Folders and pick out what you'd like to save.

    If something is located in /Previous System/Library/, be sure to put it back in /Library/. If something is located in /Previous System/users/YOU/Library/, be sure to put it back into the /users/YOU/Library/ folder in your new, clean install. Don't move everything blindly, be very picky about what you put back. You'll need to reinstall some apps completely, like Adobe apps, but things will work properly. When in doubt, don't move something back...you can always move it back later, if you find an app isn't working properly.

    The apps you'll want to pay the most attention to are Application Support, Mail, Safari, Preferences, PreferencePanes, Widgets, Keychains, Screen Savers, Calendars, and Cookies. Depending on what you do with your computer, there could be more, but those are typically the ones that contain the important stuff. Also, your Documents, Downloads, Movies, Music, etc. Do not move back anything from Caches or Logs. Also, the main System folder (inside Previous Systems) can be safely deleted, too.

    Much of your Applications folder can also be moved back and still function fine, but some apps will need to be reinstalled.

    If I'm not making sense, let me know where I'm stumbling...it's tough to talk someone through this, but it makes sense when you're doing it yourself. Don't follow these instructions unless you understand them, you could end up losing data.

    Otherwise though, that's how to do a clean install without an external hard drive to backup your stuff.
    • CommentAuthorJusMe
    • CommentTimeFeb 6th 2008
     
    I have a bit more than 50 Gb available.

    There's also the folder "Previous Systems" with the folder "2008-02-04_0717" which was created from the earlier attempt at an Archive & Install, which I figure I can trash. Everything in the current Systems folder is working as it was in that previous one, so ....

    And there's lots of room.


    I've also figured I'd take a good deep breath and step back to take another look at what the real whole problem is.

    The only difficulty I'm having is with tabs created by using links from web pages. True, it's annoying and in several browsers, but there are workarounds. I can use Opera, for example.

    And once I start thinking about it, the only significant apps I use that will have changed their formatting are Address Book, and Mail. I have very very little in iCal that isn't already in the version I have at home on my iMac. (using 10.4.11)

    I believe there are webmail sites - maybe even gmail, which I use - that can upload one's address book in v-cards. Once there, I could later download it to my iMac for use under the old system.

    Mail is a bit more awkward, but I could forward anything necessary to myself and then re-collect it on the iMac. Also take it as a good opportunity to go through and trash a lot of flab!

    So, I'll wait and try the 10.5.2 update. If it works, great.

    Then, if it doesn't work, I can follow the steps you've outlined, particularly about the "Preserve Users and Network Settings" and work my way through, until I get to use that Combo-Update for 10.5.2 again.

    However, If none of that works, or I decide I really don't want all the hassle of Archiving and moving files back in slowly, I'll see about planning to transfer the few necessary upgraded files (the 3rd party apps haven't change their formatting) to use on the iMac when I get home in April, and reinstall 10.4 with upgrades of that.

    That's my plan at the moment, unless someone has any other suggestions.

    Thanks for all your help.
  1.  
    what did the crash log report AFTER you deleted the ecamm plugin?
    • CommentAuthorJusMe
    • CommentTimeFeb 6th 2008
     
    Interesting question, urbansurgeon.

    I didn't think to look. Hmmmm, doesn't say much for me, eh?

    And now I'm not even too sure where I read that - there seem to be so many logs and I'm not sure which one I found that in.

    However, I "encouraged" Safari to crash this morning (using the same method - Command click a link and select that tab).

    All I can find now, and I definitely do not know if it's relevant, is in Safari Crash Log, using Console:

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c0000000
    Crashed Thread: 0

    Thread 0 Crashed:
    0 ...romedia.Flash Player.plugin 0x18a9fe3d native_ShockwaveFlash_TCallLabel + 271131

    AND

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x18aa0662 ecx: 0x00000000 edx: 0xffffffff
    edi: 0xc0000000 esi: 0x00000000 ebp: 0xbfffe308 esp: 0xbfffe2b0
    ss: 0x0000001f efl: 0x00010293 eip: 0x18a9fe3d cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0xc0000000


    I don't understand any of this, so if you make sense of it, great. Maybe I copied the wrong stuff, even.

    But this is definitely after that ecamm plugin was gone, and I'd done an archive & install and am using the basic 10.5 Haven't upped to 10.5.1 as that didn't help previously.

    Figured now I'll wait (shouldn't be long) for the 10.5.2 and see if that helps.
    •  
      CommentAuthorMcKs
    • CommentTimeFeb 6th 2008
     
    did you install shockwave separately? I think this functionality is now part of the Flash plugin and no longer needed.
    Try removing all shockwave and flash files from MyHome/library/Internet Plug-Ins and MyHD/library/Internet Plug-Ins and then reinstalling the latest version of the Flash plugin
    • CommentAuthorJusMe
    • CommentTimeFeb 6th 2008
     
    So far, so good !!

    I trashed the Flash and Shockwaver plugins and files from one Library, and put the ones in the other Library into the Disabled Plug-ins.

    Downloaded the latest versionof Flash plug-in and installed.

    Safari opened and I used my bookmarks to open a favourite website. Then Command clicked on links from there, which opened in tabs, and which I so far have been able to select without a crash.

    Wheeee Yaahoooo !!!

    If this is it, I am more than happy. Now I can wait for the 10.5.2 update and not bother messing with the 10.5.1

    I'll keep this thread posted on any developments regarding the problem.

    Thank you so much, McKs.