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advice Macbook Question Mark & Clicking of Doom

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      CommentAuthorbree
    • CommentTimeJan 24th 2007
     
    Yikes - my less than a year old Macbook (Core Duo) froze and on startup is only clicking and shows the question mark on startup - i cant boot into single user mode, diskwarrior or techtool deluxe don't recognise a hard drive...

    i know it's under warranty, but i don't want to lose everything, mp3's etc, will Techtool Pro recover anything any better? is there anything else better suited?

    this of course is the work's laptop (after all the hassle with 3 replaced logic boards on my old iBook!)

    Help!
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      CommentAuthoroverbyte
    • CommentTimeJan 24th 2007 edited
     
    put your original restore disk in and boot from cd (apple-c)

    then click through until 'file' is not greyed out in the top left corner of the screen next to the apple (if you get to 'install this software' then you've gone too far - i think it's when the option to choose a disk to install on comes up)

    when it's clickable, go to utilities (along from file):disk utility and repair permissions. keep doing this until it doesn't give any more errors and try restarting normally.

    if this doesn't work, restart from the cd and go to disk utility again and try to repair disk. Again, keep doing this until it doesn't give any more errors. Try to restart normally.

    doing this will catch 95% of stuff without much destruction
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      CommentAuthorbree
    • CommentTimeJan 24th 2007
     
    hmmm didn't get restore disks with the MacBook - just install DVDs though i will try it tomorrow and see what happens - when i tried reinstalling it, it wouldn't show up any destination disks to install on or repair!

    Must check my home intel iMac for restore disks
    • CommentAuthorBiff
    • CommentTimeJan 24th 2007
     
    The intel machines don't ship with restore disks- just the install ones, but the good news on that is that the install disks have all the stuff that shipped with the machine, so it's all good.

    A click from the drive isn't good, and is normally a serious hard drive issue. I hope you have a good backup.
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      CommentAuthorbree
    • CommentTimeJan 24th 2007
     
    sheesh - i knew someone was gonna say that :(
    and this is a 9 months old macbook!

    it couldn't have been caused by any sortof software sure it couldnt?
    it's not like i've been misusing the thing - only some slow PPC software - thats what it actually froze over

    new HD under warranty you think?
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      CommentAuthoroverbyte
    • CommentTimeJan 25th 2007
     
    at least a year, i'd say

    yeh sorry - the install disks have disk utility on too

    good luck
    • CommentAuthorBiff
    • CommentTimeJan 25th 2007
     
    Yes, the HD is under warranty, the same as the rest of the machine, but there's no data recovery warranty, I'm afraid.

    The PPC software has nothing to do with it. Probably just a bad HD. They do happen.
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      CommentAuthorbree
    • CommentTimeJan 25th 2007
     
    yup - found a lot of sites talking about clicking and defective hardware - just happens - pants
    Techtool pro and everything else failed as the HD mechanism is defective, not bad blocks or anything.

    So who Actually backs up their stuff and what app you recommend? I'd only be backing up iTunes & cover art, and i suppose downloads

    cheers anyway guys ;)
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      CommentAuthoroverbyte
    • CommentTimeJan 25th 2007
     
    retrospect is my weapon of choice

    once a week is fine for but when i'm not using my machine that much it goes waaaaay down and when i'm not using it that much and up to about 1ce a day when i'm using it heavily
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      CommentAuthorbree
    • CommentTimeJan 25th 2007
     
    what d'ya reckon - does apple fix the drives leaving the info readable again? Not too happy about anyone going through the info on the HD
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      CommentAuthorchris
    • CommentTimeJan 25th 2007
     
    my guess is that they test the drive, see that it is broken, then rip it out and whack another one in there from their big pile-o-drives™
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      CommentAuthorScirocco
    • CommentTimeJan 26th 2007 edited
     
    bree:

    So who Actually backs up their stuff and what app you recommend? I'd only be backing up iTunes & cover art, and i suppose downloads



    SuperDuper.. every monday at 9.30 pm :)
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      CommentAuthorechoes
    • CommentTimeJan 26th 2007
     
    chris:my guess is that they test the drive,


    test drive?

    Ba-Doosh!
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      CommentAuthormick
    • CommentTimeJan 26th 2007
     
    SuperDuper every week (backed up to an external). i keep my iTunes music updated to a cd session weekly, too.

    synced mail, bookmarks, keychains, and address book to dotmac every day (WHEN it works.. grrrr).


    sorry for your hassles, Bree. i hope you can salvage something from the hard drive. :(

    x
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      CommentAuthorbree
    • CommentTimeJan 26th 2007
     
    cool! thanks for the info guys n gal

    does Barnie make SuperDuper and is it less inferior than SuperDeeDuper?
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      CommentAuthorScirocco
    • CommentTimeJan 26th 2007 edited
     
    bree:

    does Barnie make SuperDuper and is it less inferior than SuperDeeDuper?


    I have NO idea what that means, and if it indeed IS a question or a joke, but SuperDuper is made by Shirt Pocket

    :)
    • CommentAuthorBiff
    • CommentTimeJan 26th 2007
     
    Apple tests them (briefly), says "Yup", replaces whatever the hell they feel like, and test again. They don't do component level repair on drives.

    If problem=solved(return to customer); else repeat.

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